SUPPORT
Ask for help with useful context
A clear question with the right event and order details helps support assist you. Do not share passwords or personal ticket codes.
Before you start
Use the correct event and an account with permission for this workflow. Have the relevant order, files or event details ready. Control labels can vary with the active language and installed version.
Step by step
Step 1
Note the event and the relevant order or booth.
Step 2
Describe what you were doing and which message appeared.
Step 3
Use the available BeursBuddy contact or chat route.
Step 4
Provide relevant filenames or a carefully chosen screenshot, hiding personal details where appropriate.
Step 5
Follow the response and check the outcome before repeating an order or upload.
Check the result
Confirm that the requested change or action appears in the correct event, order or design. Keep relevant confirmations and avoid repeating an action until its result is clear.
If something goes wrong
Never send your password. When a payment status is unclear, have the existing order checked rather than ordering again.
PRACTICAL ANSWERS
Questions about this topic
What do I need before starting?
Use the correct event and an account with the required permissions. Have the relevant order, files or design details ready.
What should I check afterwards?
Follow the response and check the outcome before repeating an order or upload.
What can I do if it does not work?
Never send your password. When a payment status is unclear, have the existing order checked rather than ordering again.
A look inside the event workspace
My events and account
An example of the actual interface with sample data. Available features depend on your event and role.