TICKETING
Scan tickets and check visitors in
Ticket validation is an operational action for authorized staff. Always check the selected event and the scanner’s response.
Before you start
Use the correct event and an account with permission for this workflow. Have the relevant order, files or event details ready. Control labels can vary with the active language and installed version.
Step by step
Step 1
Sign in with an account authorized for access handling.
Step 2
Open the scanner for the correct event and verify its context.
Step 3
Ask the visitor to display the QR code clearly and scan it.
Step 4
Read the result before granting access. Follow event procedures for invalid or already-used codes.
Step 5
If uncertain, review the ticket using the available management tools or ask the responsible staff member.
Check the result
Confirm that the requested change or action appears in the correct event, order or design. Keep relevant confirmations and avoid repeating an action until its result is clear.
If something goes wrong
Recognizing a QR code is not the same as approving access. Follow the status returned by ticket validation.
PRACTICAL ANSWERS
Questions about this topic
What do I need before starting?
Use the correct event and an account with the required permissions. Have the relevant order, files or design details ready.
What should I check afterwards?
If uncertain, review the ticket using the available management tools or ask the responsible staff member.
What can I do if it does not work?
Recognizing a QR code is not the same as approving access. Follow the status returned by ticket validation.
A look inside the event workspace
QR ticket check-in
An example of the actual interface with sample data. Available features depend on your event and role.